Shin Kong Financial Holding Co., Ltd. (SKFH) and its subsidiaries strictly protect the confidentiality of customer information in full compliance with the relevant provisions in the Financial Holding Company Act, Measures on Self-regulation by Financial Holding Companies and their Subsidiaries, the Computer Processed Data Protection Act, and other relevant laws.
1. How we collect information
SKFH and its subsidiaries maintain information provided by current customers and information provided through employees, telephone, internet or other means for purpose of providing service. SKFH and its subsidiaries may also maintain other data obtained through legal and publicly available channels.
2. Information storage and safekeeping
Customer data obtained by SKFH and its subsidiaries are protected under strictly enforced security and confidentiality principles. Information is stored at secure access-controlled facilities. It is also backed up at an alternative location to ensure data security in the event of special, emergency or disaster situations.
3. Information security and protection
SKFH and its subsidiaries use industry-leading technology to fully protect the security of your personal information. Protection measures include SSL encryption of information during data transmission; the use of firewalls to prevent illegal access of your data by third parties or internal persons; and the concealment and encryption of passwords to prevent password theft.
4. Information classification and utilization
Customer information maintained by SKFH and its subsidiaries includes basic information, account information, credit information, investment information, and insurance information. SKFH or specific subsidiaries may maintain more or fewer types of information as required by their specific operational needs.
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Basic information: Full name, date of birth, personal identification number, telephone number and address
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Account information: Account numbers or numbers with a similar function, credit card numbers, deposit account numbers, trading account numbers, savings and borrowing amounts, and other transaction and financial information
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Credit information: Records of bounced checks, write offs, blocked transactions and information on business operation status
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Investment information: Information on the tendering, amount and timing of investment purchases or sales
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Insurance information: Insurance type, period, coverage amount, premium payment method, claim status, and history of coverage refusal
In the course of joint marketing activities, SKFH and its subsidiaries do not disclose, forward or share their customers' basic information, account information, credit information, investment information, or insurance information except when such uses are allowed under the law or the customer has agreed to such uses contractually or through a written statement of consent.
SKFH and its subsidiaries are legally obligated to provide any customer information that is demanded under the law by the courts or other government agencies.
5. How we use customer information
SKFH and its subsidiaries may share and disclose customer information among each other within the bounds of the law and as required for joint marketing activities in order to better serve our customers.
6. Disclosure of customer information
SKFH and its subsidiaries will only share and disclose customer information among each other and with third parties for joint marketing purposes.
7. Changes to customer information
Customers who wish to update their personal information may contact authorized personnel of SKFH or its subsidiaries at any time to request such changes.
8. Customer opt-out
Customers may contact customer service centers of SKFH or its subsidiaries at any time to request that their personal information not be used for joint marketing, business, or promotional activities. Customers may agree or refuse to accept any information on financial management and business promotions from SKFH and its subsidiaries, and they may choose to opt-out or opt-in to receive such information at any time.
This Confidentiality Statement is effective immediately. We reserve the right to amend this statement at any time as required by social and legal changes to ensure the protection of customer privacy. Any such amendments shall be posted on the websites of SKFH and its subsidiaries as well as by other appropriate channels.
Shin Kong Financial Holding Co., Ltd.
Shin Kong Life insurance Co., Ltd.
Shin Kong Securities Co., Ltd.
Taiwan Shin Kong Insurance Brokers Co., Ltd.
Shin Kong Investment Trust Co., Ltd.
Shin Kong Bank Co., Ltd.